Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and unopened, in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Shipping
Before sending anything back to us please contact us on: sales@crystalspring.co.uk
To return your product, you should mail your product to: Salt of the Earth, Unit A, School lane, Chandlers Ford Industrial Estate, Hampshire, UK, SO53 4DG.
Please note that if you decide to return your product back to us for an exchange or refund then you will be responsible for the cost of sending the product back to us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We advise you get proof of postage when returning your item. We don’t guarantee that we will receive your returned item.